Privacy Policy
Last updated: 15 October 2026
Who we are and our role as data controller
spotluxmi operates the website as the data controller under UK data protection law. We determine the purposes and means of processing personal data collected through our services related to professional video operations, live signal management, content distribution, camera work and high-quality media feeds for broadcasting. Our registered address is Piper House, 14 West Place, West Road, Harlow, Essex CM20 2GY and you can contact us at [email protected] or 01279 630555.
Scope of this notice and who it covers
This privacy policy applies to all visitors, users and customers in the United Kingdom who interact with our site or services. It explains how we handle personal data when you browse, submit forms via our contacts page, request information about media feeds or engage with our commercial offerings. It does not cover third-party websites linked from our pages.
Categories of personal data we collect and their sources
We obtain personal data directly from you through contact forms and service enquiries. Categories include identification details such as name and job title, contact information including email address and telephone number, professional details about your broadcasting or media role, technical data such as IP address, browser type and device information, and usage data from site interactions. We may also receive limited data from analytics providers or service partners when you engage with our feeds or distribution tools.
Purposes of processing and the legal basis for each
We process data to respond to enquiries about video operations and signal management on the basis of legitimate interests or contract performance. We manage customer accounts and deliver content distribution services under contract necessity. We send service updates and marketing communications where you have given consent or we have a legitimate interest, always with an easy opt-out. We analyse site usage to improve our camera work and feed reliability tools under legitimate interests. We comply with legal obligations such as record keeping under the Data Protection Act.
Whether providing data is required and consequences of refusal
Providing contact details through our form is necessary to receive responses about our media feed services. Refusal to supply required information will prevent us from processing your enquiry or delivering tailored content distribution support. Technical data is collected automatically for security and functionality; disabling cookies may limit certain site features as explained in our separate cookie notice.
Cookies and similar technologies
We use cookies and similar tracking technologies to support essential site functions, analyse traffic and remember preferences. A site-wide cookie banner allows you to manage consent. Please refer to our dedicated Cookie Policy for full details on types of cookies, duration and how to adjust settings.
Processors, recipients and required disclosures
We share data with trusted processors including hosting providers, analytics services, email delivery platforms and payment processors where relevant for commercial transactions. These parties are bound by contracts ensuring data protection standards. We may disclose information to law enforcement or regulators when legally required under UK law.
International transfers and safeguards
Some processors may be located outside the United Kingdom. Where transfers occur we rely on UK adequacy regulations, standard contractual clauses or binding corporate rules to maintain equivalent protection levels under UK GDPR.
Retention periods and criteria
We retain enquiry data for up to three years after the last interaction to handle follow-up requests. Account information is kept for the duration of the contract plus six years for tax and legal compliance. Usage logs are deleted after twelve months unless needed for security investigations. Criteria include legal retention requirements, business necessity and your rights to erasure.
Security measures and data minimisation
We implement technical and organisational measures such as encryption, access controls and regular audits to protect personal data. We collect only the minimum data needed for each purpose and regularly review processing activities to avoid unnecessary retention.
Your data subject rights and how to exercise them
You have rights to access, rectification, erasure, restriction, portability and objection. To exercise these rights contact us at [email protected] with your request details. We will respond within one month and may require identity verification to protect your data.
Withdrawing consent and objecting to marketing or profiling
Where processing relies on consent you may withdraw it at any time by emailing [email protected] or using unsubscribe links. You can object to direct marketing and any profiling for that purpose without affecting other services.
Right to complain to the supervisory authority
If you are dissatisfied with our response you may lodge a complaint with the Information Commissioner’s Office at ico.org.uk or via their helpline. We encourage you to contact us first to resolve concerns.
Children and age restrictions
Our services target professional broadcasters and media organisations. We do not knowingly collect data from individuals under eighteen. If we become aware of such data we will delete it promptly.
Automated decision-making and profiling
We do not use automated decision-making or profiling that produces legal or significant effects on individuals. Any analytics are used only to improve service reliability.
Changes to this policy
We may update this policy to reflect legal or operational changes. The effective date appears at the top. Continued use of the site after updates constitutes acceptance of the revised terms.